FAQ’s

 

How long will it take to charge my car and what cables do I need?

The time it takes to charge depends on the car battery size which can vary greatly. A 7kW chargers takes on average 9-10 hours to charge a vehicle fully, while a 22kW will take around 4-5 hours.

Where a charging unit is not tethered with its own cable, you will need your own cable with the relevant connector.

 

How can I see my account balance and charging history?

Account balance and charges can be found in the application menu. Please select ‘Balance’ or ‘Charging history’ dropdowns for more detailed information. When using an employee login, this information may be hidden from the user, in this case please contact your administrator.

 

What should I do if I encounter any issues with the charging point or active session?

If you experience any issues with the charge point that you are using or any issues with the charging session, then please call our customer support number on 01707 299051 or via email at pdev@purchase-direct.co.uk, luckily most issues can be resolved remotely.

 

How do I report a parked vehicle blocking a charging bay?

Many of the charging bays that you find on our sites are not dedicated charging bays, this is dictated by the site itself and therefore should this issue arise, you should speak to a member of staff that is present.

If you would still like to let us know about a specific experience, then please feel free to contact customer support on 01707 299051 or via email at pdev@purchase-direct.co.uk

 

The charge point is damaged, isn’t working or has been vandalised, what should I do?

As many issues that are discovered with Charging points can be resolved remotely and may in fact not be affected by physical damage, please contact customer support on 07747 228350 or via email at pdev@purchase-direct.co.uk. Should we discover that physical damage has occurred we will alert the site accordingly.

 

I’m having an issue with a payment, what should I do?

If you believe there is an issue with your application taking payments correctly, it may be a connection error that can be resolved remotely.

Should you experience a payment that you believe has gone through, but your balance has not increased, please contact customer support on 01707 299051 or via email at pdev@purchase-direct.co.uk.

 

How can I delete my account?

To delete your account for any reason, tap the drop down menu in the top left corner of the app, tap your name on the account and scroll down, then tap “Remove account”.

If you are leaving us because something hasn’t worked quite, we would love to hear your feedback and rectify any issues. Please contact customer support on 01707 299051 or via email at pdev@purchase-direct.co.uk.

 

Where can I read the Privacy Policy or the Terms of use Agreement?

You can access both of these documents online:

Privacy Policy

Terms of use Agreement