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Telecommunications management
How does your business deal with the world of converged communications?
How do you compare cost-free VoIP services with traditional voice? How do you map and manage your telecommunications estate? What does the implementation of local loop unbundling mean to you?
Confused?.................. You don’t have to be.
Even if your business does have the time to devote to managing its telecom estate, do you have the in-house experience and expertise to deliver the benefits new technology is bringing? If not, then Purchase Direct can.
At Purchase Direct, our knowledge of the telecom market, our buying power, and our experience make us an ideal partner to deliver a telecom management service to your business.
Purchase Direct will put in place an outsourced telecom management service to move your business to agreed vendors able to deliver connectivity and traffic at rates commensurate with our combined purchasing strength.
Fault handling
As well as reviewing and improving your telecom infrastructure, we can also provide access to our experienced telecom account managers who are able to identify, handle and manage any faults you experience quickly and efficiently, ensuring minimum down time.
Project management
When customers have requirements for new systems, infrastructure or connectivity, Purchase Direct can project manage the service from inception to purchase and then to delivery.
Telecom audits
Integral to our service is to properly audit your business. Initially we perform a desk exercise to confirm all of the connectivity, telephony and mobile numbers within your business.
Following this we visit each location to perform an in-depth site audit. This fairly simple but time-consuming exercise is really the only way to build a proper picture of exactly what will be required for your business.
The benefits of this exercise are:
Call profiles
With the introduction of better billing options, your business can have access to itemised call statistics online. Purchase Direct will also produce monthly reports from these systems that identify frequently dialled numbers and your sites’ call profiles. These concise reports are emailed directly to your site managers and key personnel to drive home best practice.
Specifically they show where there is potential for abuse. Using call statistics, we are able to identify the numbers being called and, working in partnership with you, eliminate the unnecessary traffic.
Maintenance
A schedule of equipment and suppliers at each of the sites is created. Once the schedule is in place we review the equipment and maintenance contracts in place. We have group suppliers able to maintain 98% of all equipment and guarantee savings on your current maintenance charges.
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